Terms & Conditions
Bookings and Confirmations
All bookings with Limetime shuttle service are subject to availability. No cash will be accepted at the vehicle. Cash can only be authorized by the Directors upon prior arrangement.
International clients with VISA or MASTERCARD can use PAYFAST card payment in the payment process.
Our online system will only allow bookings 1day in advance. All other bookings can be directed to 0870949444
Any SA seniors and students that wish to make use of our SA discounts must phone 0870949444 to make bookings. Persons granted a discount will be required to show positive identification when boarding the bus. Any abuse of a discount voucher will lead to the termination of the voucher for future use.
Any online booking discount is only granted on the condition that a payment is made immediately. No cash will be accepted at the bus for discounted bookings.
Children 11 and under qualify for 50% discount when accompanied by an adult.
Children younger than 12 wont be allowed to travel without adult supervision.
We prefer that you use PAYFAST to make payments online. This will allow your seat to be reserved immediately.
If your prefer to make a payment through other means than PAYFAST the proof of payment must be sent to firstname.lastname@example.org within 1 hour.
Bookings not paid within 5hours will be cancelled without notification.
We regret that we don’t accept any cheques.
Rates are quoted in South African Rand (ZAR).
Bank charges on international bank transfers are strictly for the clients’ account. Your ticket or confirmation mail should be your only point of reference when planning your travels. Any changes made on a booking should be confirmed with an official ticket or ticket mail from Limetime.
Cancellations, Refunds and date changes:
We have done everything possible to ensure that we have a very lenient cancellation policy but we still have to have certain rules and timelines. All cancellations must be sent in writing to email@example.com within working hours or to phone 082 770 4654 after hours.
< 24 HRS: A cancellation fee of 100% will be charged if you cancel your booking less than 24hours prior to the departure time or if you do not show up for your trip.
< 48 HRS: A Cancellation fee of 50% will be charged for all cancellations less than 48 hours prior to departure.
> 48 HRS: A R50 administration fee per passenger will be charged if booking is cancelled more than 48 hours prior.
All cancellations to be in writing via email to firstname.lastname@example.org within working hours or to phone 082 770 4654 after hours. SMS messages is not monitored and is not accepted as a valid cancellation method.
Date changes will only be allowed more than 24 hours prior to departure and a R50 fee will be charged for the change. A ticket date can only be moved once.
Refunds will be done within 14 days of cancellation of booking.
COVID-19- As an interim measure all passengers diagnosed with COVID-19 can move tickets at any time(prior to trip) free of charge or request a refund(prior to trip) at a cost of R50. Letter from medical doctor needed to prove infection.
No-shows and punctuality
All passengers should be at the departure point at least 20 minutes prior to departure.
The driver will depart the collection point on the scheduled departure time, except in the case of airport collections where flights are delayed. Please be considerate of the fact that our drivers are working on a fixed schedule and delays will affect other paying clients.
We suggest that if you are due to arrive at the collection point with a flight, that you schedule your planned flight arrival at least 90minutes prior to our departure time. This will allow sufficient time to clear customs and get luggage. If a flight is delayed we can only wait 5 minutes past the scheduled departure time.
We endeavour to always communicate delays due to traffic and other unforeseen circumstances.
Please ensure that we have a mobile number of the passenger(s) so that we can liaise with them should we be unexpectedly delayed.
As much as we pride ourselves on our reliability and punctuality, unforeseen circumstances may delay or cancel our service without prior notice. Limetime Transport, their employers, agents, associates and any other person indirectly in the employment or service of Limetime Transport will not be liable for any loss, damage, injury, accident, death, delay or inconvenience to any person or their belongings. Limetime Transport reserves the right to refuse to undertake the conveyance of any passengers.
Please allow enough time in your schedule if you are catching a flight. We suggest allowing 2 hrs for domestic and 3hrs for International flights after the planned arrival time.
There will be no refunds or compensation for entertainment or air-conditioning system failure on our shuttle services.
Luggage, Packages and bicycles
Our insurance cover is intended for passengers only and not for their property. Please provide your own insurance cover if you have valuables in you luggage.
You are allowed to take 1 suitcase and 1 small bag not exceeding 30kg in total. We shall have no obligation to carry luggage in excess of the permitted amount.
Additional luggage can be allowed with prior arrangement with your booking. An additional charge may be required.
Limetime Transport carries no responsibility for loss or damage to a passenger’s luggage or personal belongings & packages sent from one destination to another.
Limetime Transport will not be held liable for any incidents whatsoever, to your personal items, luggage & packages.
Limetime transport do not accept responsibility for the loss of valuable packages or bicycles, we therefore encoaurage our customers to ensure that they are insured when using limetime to transfer packages or bicycles.
Items found in busses after trips will be kept at our offices in Nelspruit and will be donated to Charity if not claimed within 30 Days.
Packages can be sent from any of our pick up points to another pick up point by prior arrangement.
Health and Safety
We have passenger liability cover of R100 000 000 per vehicle on all our Limetime owned vehicles.
If you do rent a bus or seat through us with a sub contractor, the insurance cover migth deviate from above.
The driver has the right to refuse any client who in his/her opinion is a danger to the driver, vehicle or the other passengers.
Our vehicle is certified to carry a certain number of passengers and all seats have 3 point seat belts.
In the interest of Health and Safety, Limetime Transport reserves the right to refuse admission to any of our services where it may hinder the health and safety of fellow passengers.
Smoking and the consumption of alcoholic beverages, or excessive intoxication by use of alcohol or drugs is NOT permitted on our shuttle services under any circumstances and passengers will be refused boarding at the sole discretion of the driver. In the event of the passenger being refused boarding, the passenger will forfeit any right to a refund or compensation.
No animals will be carried on the shuttle (living or dead)
Limetime Transport will not transport any child under the age of 12 years unless that child is accompanied by a responsible adult.
Limetime Transport will not transport passengers that are unable to take care of themselves due to age or medical condition, unless they are escorted by a responsible adult.
Limetime Transport is committed to passenger safety. Each vehicle is insured with passenger liability insurance. We only employ drivers that have been issued a Professional Driving Permit (PDP), which is obtained after they pass a medical examination and once a police clearance certificate has been issued. Our vehicles are maintained to high specification and are inspected daily to ensure your safety.
We will never sell, rent or give away your name, email or address to anyone – ever. We will use your email address only to communicate with you about your orders and information from Limetime Transport.
Please note that if you register as a customer, your details will be kept in a secure server for our use the next time you book with us.
For children under the age of 3 years a car seat is mandatory. Car seat can be hired from Limetime by prior arrangement for an additional R50.
These Terms and Conditions may be subject to change without notice.
Any items left on busses will be kept at our offices and if not claimed in 30days, it will be donated to the SPCA charity shop.
OUR BANK. First National bank. Pinnacle branch. Account number: 62411697595. (Swift code-FIRNZAJJ)